Privacy Policy

1. Introduction

SmartAgent AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise AI workspace platform.

2. Information We Collect

2.1 Account Information

• Email address and name
• Organization information
• Profile information and preferences
• Authentication credentials

2.2 Usage Data

• Service usage patterns and analytics
• AI model interactions and queries
• Workflow automation data
• System logs and performance metrics

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Session data and cookies

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our services
• Improving AI model performance and accuracy
• Personalizing user experience
• Analytics and service optimization
• Security and fraud prevention
• Compliance with legal obligations

4. Third-Party Services

Our platform integrates with third-party services including:

• Google Cloud Platform: AI/ML services (Gemini API)
• OpenAI: GPT models and DALL-E
• n8n: Workflow automation
• RAGFlow: Document understanding
• Rasa: Natural language processing

Each service has its own privacy policy. We recommend reviewing their policies.

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits
• Role-based access control (RBAC)
• Multi-factor authentication (MFA)
• Automated backup and disaster recovery

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request data deletion at any time.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Export your data
• Opt-out of marketing communications
• Withdraw consent

8. GDPR Compliance

For users in the European Union, we comply with GDPR requirements including:

• Lawful basis for processing
• Data minimization
• Right to be forgotten
• Data portability
• Breach notification

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or platform notification.

11. Contact Us

For privacy-related inquiries, contact us at:

• Email: privacy@smartagentglobal.com
• Website: smartagentglobal.com